The WorldHost Customer Service programmes are about focusing on the needs of customers. The skills and techniques taught work equally well in large and small businesses as well as for locations of all sizes.

WorldHost training has been used to train over 150,000 people in the UK, including staff and volunteers for the London 2012 Olympics.  This in turn helped the UK to rank in the top ten globally for the welcome it gives visitors.

WorldHost programmes includes:

  • Principles of Customer Service (one-day programme)
  • Service Across Cultures (half-day programme)
  • Customers with Disabilities (half-day programme)
  • Ambassador Workshop (half-day programme)
  • Sales powered by Service (half-day programme)
  • Frontline Management Solutions (one-day programme)
  • Principals of Supervising (one-day programme)

Why use Skillslocal?

Whilst working for the NSA for Retail Tracy was responsible for the development of the Retail WorldHost programme and for initiating the Recognition Scheme. The retail element is now combined in the main WorldHost Principles of Service programme. We understand the needs of businesses, locations and stakeholders. We can customise the nationally recognised programme or even develop something new to address any other specific needs you may have.
Our initial consultation is free of charge and we will work with you to help you decide the best course of action. Once you have decided what you want we will develop a full project specification to ensure this meets your needs.
We are passionate about our training and delivery skills and ensure we only work with the best trainers. We want our customers to be 100% satisfied. We take quality seriously and as well as provide the usual evaluation can incorporate full programme evaluation which will show return on investment.

WorldHost Customer Service

The WorldHost Customer Service suite of programmes can be customised to meet the needs of businesses, large and small.  The programmes are also highly valuable for destinations such as town centres, shopping centres and visitor attractions who are looking to improve customer service.

WorldHost Recognition Scheme

Once a business has trained over 50% front-line staff it can apply for WorldHost Customer Service recognition from People 1st. They provide additional collateral which includes: recognition certificate, window decals and you will also be able to display the WorldHost Customer Service logo on your website and stationery.

WorldHost Destination Status

A Destination can also apply to be recognised as a WorldHost Destination once 25% of the local businesses have become WorldHost recognised.  Skillslocal is happy to support you on this journey if this is something you would like to achieve. Locations including Liverpool City Region and shopping destinations including Cheshire Oaks have all achieved Destination Status.

Joe Anderson, Mayor of Liverpool said “Becoming an official WorldHost Recognised destination is the perfect opportunity to increase the skills of our own people and those who are working in the visitor economy”.

We work with you to make sure what we deliver is what you really need

We are passionate about skills and training and whether you chose a national programme or something more bespoke we will ensure you are completely satisfied!